Refund policy

Refund Policy

Last Updated: July 8, 2026

At Zoreli, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging.

  • Include all accessories, manuals, and tags (if applicable).

  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

Non-Returnable Items

The following items are not eligible for returns or refunds unless they arrive damaged or defective:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Final sale or clearance items

  • Perishable goods (if applicable)

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or you received a defective or incorrect item.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [Your Email Address].

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The wrong item was sent.

  • The return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

How to Start a Return

To initiate a return, please contact us at:

Email: zorelisupport@gmail.com

Please include:

  • Your order number

  • The reason for your return

  • Photos (if the item is damaged or defective)

We'll provide you with return instructions once your request has been reviewed.