Shipping Policy

Last Updated: July 8, 2026

Thank you for shopping with Zoreli. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is received.

• Orders are processed Monday through Friday, excluding weekends and holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Shipping Time

Our standard shipping time is 10–14 business days after your order has been processed.

Please note that shipping times are estimates and may vary due to factors beyond our control, including:

• Weather conditions

• Carrier delays

• Customs processing (for international orders)

• High order volumes during holidays or promotional periods

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched. Please allow up to 48 hours for tracking information to update.

Delayed Shipments

While we strive to deliver every order within the estimated timeframe, occasional delays may occur. If your order has not arrived within 14 business days after shipment, please contact us and we will investigate the issue with the shipping carrier.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.